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Bulletin of Abai KazNPU. Series of Sociological and Political sciences
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Vol. 71 No. 3 (2020)

CONCEPTUAL FOUNDATIONS OF THE DEFINITION OF «QUALITY» IN THE CONTEXT OF PUBLIC SERVICES DELIVERY

Published September 2020

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164

M. Zhumashevа+−
Academy of public administration under the President of the Republic of Kazakhstan

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M. Zhumashevа

Doctoral student of Academy of public administration under the President of the Republic of Kazakhstan, Nur-Sultan, Kazakhstan

DOI: 10.51889/2020-3.1728-8940.21
Abstract

This article examines the basics of the definition of «quality» in the area of public services delivery, and its role in the public administration system as a whole. The article examines the evolution of the definition of «quality» in relation to the public services delivery and its modern meaning. This topic is relevant, since public services are one of the main indicators of the country's socio-economic development. At the same time, the level of quality of public services directly reflects the standard of living of the population.

pdf (Қазақ)
Language

Қазақ

Keywords
public service evaluation
How to Cite

[1]
Zhumashevа .М. 2020. CONCEPTUAL FOUNDATIONS OF THE DEFINITION OF «QUALITY» IN THE CONTEXT OF PUBLIC SERVICES DELIVERY. Bulletin of Abai KazNPU. Series of Sociological and Political sciences. 71, 3 (Sep. 2020), 152–158. DOI:https://doi.org/10.51889/2020-3.1728-8940.21.